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Privacy & Cookies

Protecting privacy

Welcome to the H2YO Privacy Policy. We at H2YO Inc. and H2YO Europe SIA are deeply committed to respecting the privacy of all our website visitors, app users, and user systems, especially their rights concerning the automatic processing of personal data. 

We've developed and enacted a policy aimed at complete transparency with our customers regarding the processing of personal data, its purpose(s), and the ways to exercise your legal rights in the most efficient manner.  

H2YO will meticulously and confidentially store all the details and information that you provide. In doing so, we abide by the standards set by the General Data Protection Regulation (GDPR/AVG) and other relevant legislation, ensuring that your privacy is not just respected, but protected.  


This policy outlines the kind of information we collect, how we use it, and under what circumstances we may share it with other parties, if at all. We encourage you to read it thoroughly to understand our practices and your rights regarding your personal data. Thank you for trusting H2YO and for taking the time to understand our commitment to your privacy. 

Privacy Policy

For further information about personal data protection, we recommend visiting the website of the Information Commissioner's Office (ICO):

We will not install any non-anonymised analytical cookies or tracking devices on your computer, mobile phone, or tablet until you have explicitly accepted their use. By continuing to visit our website at, you consent to the terms of use, including the acceptance of cookies and other tracking systems, unless we have provided an alternative method for accepting cookies on our site. If you wish to decline the use of these cookies, please follow this link:

Article 1 - Terminology 

1. Website: For the purpose of this policy, "Website" refers to

2. Data Controller: The party responsible for the processing of personal data, herein referred to as "the controller," is H2YO Europe SIA, registered at Purva iela 12A, Valmiera, Latvia with Company Register number 44103143471.

3. Data Subject: A natural individual identifiable based on the provided Personal Data. This individual is also referred to as the Customer in this Privacy Policy.

4. Personal Data: The General Data Protection Regulation (GDPR) considers 'personal data' as any information that relates to an identifiable person who can be directly or indirectly identified by referring to an identifier. This broad definition encompasses a variety of personal identifiers, including but not limited to name, identification number, location data, or an online identifier, reflecting changes in technology and the manner organizations gather information about individuals.

5. Data Processing: This term refers to any operation or series of operations performed on personal data or on sets of personal data, whether or not by automated means.

Article 2 - Website Access

The access to and usage of the website are intended strictly for personal use. We kindly request that you abstain from utilizing the data and information from this website for your own commercial, political, or advertising endeavours, including any unsolicited electronic offers.

Article 3 - Content of the Website

All trademarks, images, texts, comments, illustrations, (animated) images, video sequences, sounds, and all technical applications that facilitate the functioning of this website, along with all components used on this site, are protected by intellectual property laws. Any reproduction, repetition, usage, or modification of any part, including technical applications, without prior written consent from the controller, is strictly forbidden. The lack of immediate action by the controller against any infringement cannot be interpreted as silent consent or a renunciation of any right to prosecute the infringing party.

Article 4 - Website Management

For the purpose of maintaining proper management of the site, the controller reserves the right at any time to:

1. Suspend, interrupt, decrease or deny access to the website for a specific category of visitors;

2. Eliminate any information that could interfere with the website's operation, violate national or international laws, or contradict internet etiquette;

3. Temporarily disable the website to conduct updates.


Article 5 - Liability

The controller cannot be held responsible for any malfunction, disruption, difficulty, or interruption in the operation of the website, leading to temporary inaccessibility of the website or any of its features. You are responsible for the methods you use to connect to our website and for taking necessary precautions to protect your devices and data from potential hazards, such as online viruses. Moreover, you bear the responsibility for the websites you visit and the information you seek.

The controller will not be held liable for any legal actions initiated against you:

  1. As a result of your use of the website or services accessible via the Internet;

  2. For violations of this privacy policy.

The controller is not responsible for any damages that occur to you, third parties, or your equipment as a result of your use of the website, and you agree not to take any subsequent legal action against the controller. If your use (or misuse) of this website results in a dispute involving the controller, the controller reserves the right to recover any resulting damages from you.

Article 6 - Data Collection

  1. Your personal data will be gathered by H2YO Europe SIA and (an) external processor(s). 

  2. Personal data refers to any information connected to an identified or identifiable natural person, also known as a 'data subject'.

  3. An identifiable natural person can be recognized, directly or indirectly, through identifiers such as a name, identification number, location data, online identifiers, or by factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person.

  4. The personal data collected on the website is primarily used by the collector to maintain a (commercial) relationship with you, and where applicable, to process your orders. This information is recorded in an (electronic) register.

  5. H2YO processes Personal Data in the context of executing customer purchases. These Personal Data include name and address details, contact information, and identifiers such as cookies or IP addresses.

  6. When a Customer voluntarily provides their data, either personally or via the website, they thereby authorize the processing of their Personal Data in the context of the agreement execution.

  7. H2YO collects Personal Data in the following ways:

  • Online data collection, such as placing an order, completing surveys, cookies, subscribing to the newsletter or a brochure, filling out a contact form, submitting reviews, or using social media;

  • Written data received via mail or completed questionnaire forms;

  • Personal interviews where information is recorded or input;

  • Telephone interviews with data being recorded or input.

Article 7 - Your Information Rights

You, as the data subject, have the right to withdraw your consent for the processing of your Personal Data at any time, without providing a reason, unless it makes the execution of an agreement impossible, hinders the accomplishment of a public task, is medically necessary, or is subjected to legal obligations. Also, there might be other situations in which the removal of personal data can't reasonably be expected from H2YO. 

To exercise these rights, you may contact us at Each request should be accompanied by a copy of a valid ID, bearing your signature and the address where we can reach you. We will respond to your request within one month. Depending on the complexity and number of requests, this period may be extended to two months.

Article 8 - Legal Obligations

If there is any violation of law or regulation, of which a visitor is suspected and for which the authorities require the personal data collected by the collector, they will be provided upon an explicit and reasoned request from the authorities. After this, these personal data no longer fall under the protection of this Privacy Policy. If certain information is required to access specific features of the website, the controller will indicate the mandatory nature of this information at the time of data request.

Article 9 - Data Collection and Commercial Offers

You may receive commercial offers from the collector. If you wish not to receive them, kindly send us an email at Your personal data will not be used by our partners for commercial purposes. 

If you encounter personal data from other data subjects while visiting our website, you must abstain from collecting, unauthorized use, or any other action that infringes upon the privacy of the data subject(s) in question. The collector is not liable in these circumstances.

Article 10 - Data Retention and Security

The retention period for Personal Data is only for the duration necessary to realize the purposes, unless a legal basis stipulates a different term that obliges H2YO to retain the Personal Data for a longer period. 

H2YO implements precautions to safeguard the Personal Data and applies appropriate technical and organizational measures to ensure that, by default, only the personal data necessary for each specific purpose of the processing is processed. These measures also provide an appropriate level of security to protect the Personal Data. 

H2YO will, under all circumstances, take suitable measures to prevent destruction, any form of unlawful processing, unauthorized distribution, or access to the Personal Data.

Article 11 - Third-Party Transfers

H2YO will not share Personal Data of Data Subjects with third parties unless it is necessary for fulfilling an agreement, delivery of goods and/or services, or to comply with a legal obligation. If any data is transferred to third parties, H2YO and these third parties are committed to a data processing agreement.

Article 12 - Cookies

A cookie is a small text file placed on the hard drive of your electronic device when you visit our website. Cookies enable us to identify you as a visitor when you visit our website, enhance your user experience, and facilitate your login process. We inform you about the use of cookies when you visit our website. By continuing to use our website, you accept their use, unless we ask for permission by other means. Your consent is valid for thirteen months.

We use the following types of cookies on our website:

- Functional cookies: These include session and login cookies to collect session and login information.

- Anonymized Analytic cookies: These provide information about website visits, such as numbers of visitors, popular pages, and topics, helping us tailor our communication and information to visitors' needs. We cannot see who visits our sites or from which personal device the visit takes place.

- Tracking Cookies: These are advertising cookies meant to display relevant advertisements. They allow us to understand your personal interests, and enable other organizations to show you targeted advertisements when you visit their website.

Tracking cookies enable profiling and differentiate categories of people when targeting advertisements. Typically, tracking cookies process personal data.

  1. Specifically, we use the following cookies on our website: Google Adwords (tracking cookie).

  2. When you visit our website, cookies from the controller and/or third parties may be installed on your device. For more information about managing and deleting cookies for each electronic device, please consult the following link:

Article 13 - Images and Product Offerings

No rights can be derived from the imagery accompanying any product offered on our website.

Article 14 - Interpretation, Translation 

This Privacy Policy is originally in English and has been translated into Latvian and other languages. The English version of the H2YO Privacy Policy is considered the authentic version. In case of any discrepancies or interpretation issues between the various versions, the English version will take precedence.

Article 15 - Governing Law

These conditions are governed by Latvian law. The court in the district where the collector has its place of business has exclusive jurisdiction if any dispute arises regarding these conditions, except when a legal exception applies.

Article 16 - Contact

For queries, product information, or information about the website itself, please contact support at

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